> 纠纷处理 Position: Home > Disputes
1. During the operation of the game product, online game players caused incorrect operations because they did not understand certain terms. After receiving complaints, they communicated with users in a timely manner to help customers analyze them. For customers with incorrect operations, customer service answered patiently. How to remedy.
2. The theft of numbers may involve customer's money. First, the customer service will help to investigate the relevant information to see if the problem can be solved. Second, the network police will help and report the case.
3. For other customers encountering major problems in the game products or major errors in the operation process, or problems with the online game itself, the customer service manager will personally understand the situation and communicate with the user to ensure the user's interests to the greatest extent So that users and our company platform relationship coexist in harmony.
4. If you encounter a user who does not want to use my game product and needs to quit, our company will refund all the user's money on the platform.
5. If the user has a dispute before and cannot reach a consensus, he can seek resolution from the relevant state administrative or judicial organs, including but not limited to public relations agencies, applications for arbitration or court proceedings.
6. Our company will provide necessary assistance and support for users registered under real names, and assume certain responsibilities or take necessary measures according to the requirements of relevant administrative agencies and judicial authorities.